Body Mechanics Subscription Terms & Conditions
Subscription is determined by the client going through a service selection process and can be comprised of one or a combination the following Services:
- Massage – Holistic, Deep Tissue, Sports or Pregnancy massages
- Physique – wellbeing and injury products/equipment provider
Body Mechanics Subscription is per person.
Subscription can be bought on behalf of multiple people, but it cannot be transferred to others partway through.
Body Mechanics Contractors and their Partner Providers expect to be treated with respect and this will be reciprocated. Any inappropriate behaviour will result in the termination of your subscription and without refund.
Unless otherwise agreed, Subscriptions are taken on a flexible 12 month period with the option to pause the service twice, potentially extending the subscription to a 14 month period. Subscription pauses are only applicable on the Massage part of the Subscription.
DISCLAIMER AND CLIENT DECLARATION – MASSAGE ONLY
Each of our clients will be asked to read through and sign our Disclaimer and Client Declaration as part of the consultation process. Your Therapist will provide you with this either via email or at the beginning of your appointment.
If you have any questions and/or require clarification, your Therapist will be happy to run through the details with you.
Once you are satisfied that you fully understand and accept all the points included in its content, you will be asked to sign and date the consultation form.
It is your responsibility to ensure that the consultation form is filled in accurately and comprehensively.
If you choose to withhold information, the Therapist will not be held accountable for any negative or detrimental outcome of your treatment. For the same reason, it is your responsibility to keep the Therapist informed of any changes in your health.
PHYSIQUE
It is the client’s responsibility to liaise directly with Physique. This includes the ordering of goods, the tracking of shipments, the delivery of goods, arranging the returns of goods and/or leaving review of products.
Any queries, comments or complaints are to be sent directly to Physique Customer Services via email at sales@physique.co.uk or via phone +44 (0)2392 471346. Please mention that you are a Body Mechanics client and are part of the discount scheme with Physique.
Body Mechanics accepts no liability for any of the goods/services provided by Physique.
DURATION
Subscription is paid either every 2 weeks, every month, every 6 weeks, every two months, or every three months over a 12-month period and is non-refundable.
Unless otherwise agreed, Subscriptions are taken on a flexible 12 month period with the option to pause the service twice, potentially extending the subscription to a 14 month period. Subscription pauses are only applicable on the Massage part of the Subscription.
COSTS AND PAYMENT
| 45 min massage | £55 |
| 60 min massage | £70 |
| 90 min massage | £100 |
| Physique | 10% off any purchasing using promo code ‘BODYMECHANICS’ |
Payment will be taken on a pro-rata basis depending on the frequency you have selected.
| Fornightly | Full cost of each massage paid in full at the start of membership |
| Monthly | Full monthly cost for massage paid in full at the start of membership |
| 6 Weekly | Full monthly cost for massage paid in full at the start of membership |
| 2 monthly | 50% cost of massage paid in full at the start of the membership |
| 3 monthly | Full monthly cost for massage paid in full at the start of membership |
We also offer advance payments for Massage which provide you with 1 massage a month for specific membership period.
| 45 min massage | 3 months – £165 | 6 months – £330 | 12 months – £660 |
| 60 min massage | 3 months – £210 | 6 months – £420 | 12 months – £840 |
| 90 min massage | 3m onths – £300 | 6 months £600 | 12 months – £1200 |
Payment will be made through the Body Mechanics Website https://www.homemassage.bodymechanics.co.uk using the Acuity booking system, linked to Stripe payment processing system. Invoices are available upon request.
Membership costs include service delivery, insurance, PPE, kit/equipment, administrative tasks and systems, plus travel where relevant. Should any other costs arise, the client will be informed.
Parking, Toll Roads, Congestion Charges and other travel restrictions are to be covered and paid for by the client.
LOCATION
Massage is only available at the locations below
Hertfordshire – Tring, Berkhamsted, Essendon, Hemel Hempstead, Hertford, Harpenden, Kings Langley, Knebworth, Watford, Welham Green, Rickmansworth, Bushey, Borehamwood, Elstree, Radlett, St Albans, Stevenage, Abbots Langley, Hatfield, Welwyn Garden City and areas in between.
London – Ealing, Hanwell, Greenford, Acton, Chiswick, Brentford, Kew, Hammersmith, Uxbridge, Kilburn, Cricklewood, Mill Hill, Hendon
Other locations will be considered upon request and at Body Mechanics discretion.
VALIDITY DATES
Body Mechanics Membership is valid for 12 months.
Unless otherwise agreed, Memberships are taken on a flexible 12 month period with the option to pause the service twice, potentially extending the membership to a 14 month period. Membership pauses are only applicable on the Massage part of the Membership.
It is possible to allow for flexibility in booking Massage appointments to accommodate illness, holiday and unforeseen circumstances. This will be at Body Mechanics discretion and is an exception, not the norm.
Service Level Agreements (SLA’s) AND SERVICE SUPPORT
Depending on your choice of Membership, service delivery will be carried out by Body Mechanics including Contractors working under the Body Mechanics brand, as well as Partner Provider Physique.
All Body Mechanics Contractors will be appropriately qualified and insured.
Partner Providers and Contractors may change depending on Body Mechanics business requirements.
SLA’s have been put in place between Body Mechanics and each of our Partner Providers – Physique – for service/product delivery to Body Mechanics Members.
Body Mechanics is not directly liable for any of the service/product delivery from our Partner Providers, however we will provide full support to both our client and our Partner Provider as far as is possible, in ensuring that these SLA’s are upheld at all times.
For any support issues please contact: enquires@bodymechanics.co.uk and quote the Service with which you need support in the email subject header. We will respond within 24 hours.
DATA PROTECTION
Client details are used solely for the purpose of service delivery, payment transactions and communications.
Clients can opt-in or opt-out of Body Mechanics communications at any point.
All client details are stored and processed securely at Body Mechanics and on Acuity Booking System and Stripe Payment Processing system.
SLA’s are in place with both Providers to ensure the secure storage and processing of data.
Body Mechanics Remedial is not liable for the Data Collection, Sharing, Storage or Use processes or practices of any Business Service or Partner Providers – we rely on these to adhere to the appropriate best practice and legal requirements.
Should you have any questions about Data Protection, please contact us via email enquiries@bodymechanics.co.uk
BODY MECHANICS’ CONTRACTORS, SERVICE PROVIDERS AND PARTNER PROVIDERS
Contractors, Service Providers and Partner Providers are sourced as deemed appropriate by Body Mechanics.
Clients will be notified to any addition or change of Contractor, Service Providers and/or Partner Providers as necessary.
Body Mechanics will do its utmost to ensure continuous service delivery at all times. Any disruptions, for whatever reason, will be compensated according to Body Mechanics’ and/or Partner Providers SLA’s.
Should Body Mechanics be unable to provide a Massage session for whatever reason, the agreed compensation will be discussed with the client directly. Example, but not exhaustive, compensations may be:
- an extended rescheduled Massage session eg 60 mins rather than 45 mins at no extra charge
- delivery of the original massage with a partial refund of 25%
For more details, please ask by emailing enquiries@bodymechanics.co.uk and quote Partner Provider SLA in the email title header.
COVID COMPLIANCE
Keeping our clients and Body Mechanics Contractors, Business Providers and Partner Providers is of paramount importance.
Body Mechanics will adhere to the latest guidance from Government and Industry Bodies at all times, including strict hygiene protocols and the appropriate PPE.
Virtual Consultation Process where appropriate.
Online Payment System where appropriate.
Body Mechanics is not liable for any Covid Compliance by its Service Providers and/or Partner Providers.
CONTACT US
For any questions and comments, please contact Body Mechanics via email at enquiries@bodymechanics.co.uk and we will respond within 24 hours.